Last Updated: March 20, 2024
This Privacy Policy explains how Mental 2 Experts ("we," "us," or "our") collects, uses, and protects your personal information when you use our website and services.
Information We Collect
Types of data we gather and how we collect it
Automatically Collected Information
- IP address and location data
- Browser type and version
- Operating system
- Device information
- Pages visited and time spent
- Referral sources
User-Provided Information
- Email address (optional)
- Communication preferences
- Feedback and comments
- Survey responses
Cookies and Similar Technologies
- Essential cookies for site functionality
- Analytics cookies for performance
- Preference cookies
- Third-party service cookies
Third-Party Information
- Analytics providers
- Advertising partners
- Social media platforms
- Security services
How We Use Your Information
Purposes and legal bases for processing your data
Website Operation
- Providing and maintaining our services
- Improving user experience
- Analyzing site performance
- Detecting and preventing fraud
Communication
- Responding to inquiries
- Sending important updates
- Providing customer support
- Marketing communications (with consent)
Legal Compliance
- Meeting regulatory requirements
- Responding to legal requests
- Protecting our rights
- Enforcing our terms
Service Improvement
- Research and development
- Content optimization
- Feature enhancement
- User feedback analysis
How We Protect Your Data
Security measures and safeguards
Security Measures
- SSL/TLS encryption for all data transmission
- Regular security audits and updates
- Access controls and authentication
- Data backup and recovery procedures
- Employee training on data protection
- Incident response planning
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
- Analytics data: 26 months
- Communication records: 12 months
- Account information: Until deletion request
- Legal requirements: As required by law
Your Privacy Rights
Understanding and exercising your data protection rights
Cookie Policy
How we use cookies and similar technologies
Contact Us
Questions about your privacy? We're here to help.
Data Protection Officer
Email: privacy@mental2.net
Address: Privacy Office, Mental 2 Experts
Supervisory Authority
If you're in the EU and believe we're not handling your data properly, you have the right to lodge a complaint with your local data protection authority.
Response Time
We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please indicate this in your communication.
Policy Updates
How we handle changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make significant changes, we will:
- Post a notice on our website
- Update the "Last Updated" date at the top of this policy
- Notify you by email for material changes (if we have your contact information)
- Obtain your consent when required by law
We encourage you to review this policy periodically to stay informed about how we protect your privacy.